From that point, you have 75 days to submit the claim. Please note that in case of a physical item, you must wait 15 days from the order date to submit a claim. You returned the item to the merchant as per an agreement between you and the merchant and the merchant has not provided the agreed upon reimbursement after receiving the item.The merchant has charged an amount greater than the amount you authorised for your purchase.The merchant does not accept the return of item in accordance with the return policy on their own website.You received the item, but the item was defective, damaged, or not the item depicted in the merchant's description.The merchant failed to deliver an item/service.The merchant failed to deliver the items/service within the maximum estimated delivery date communicated to you (only if it’s a part of merchants’ policy).You can file a claim by contacting us if you have placed an order on a merchant website/app and, after providing the merchant two business days to address the issue, one of the following conditions applies:.Click on the details link to view the transaction details.Locate your transaction on the Overview page.

You can file an A-to-z Guarantee claim after you've contacted the merchant and have provided the merchant two business days to address the issue.

Damage or loss that occurs to physical goods after they are delivered to the.

If you paid by credit card and the issuing bank has initiated a chargeback.

Prohibited items (including items violating the.

The following items and situations are not covered by the Amazon A-to-z Guarantee:

The following policy applies to the purchases made on merchants' sites/apps using Amazon Pay. Through this, you will also be reimbursed if you do not receive an agreed upon refund from a merchant or if a merchant charged an amount greater than the amount you authorized for your purchase. Delivery of an item/service and condition of an item are guaranteed under the Amazon A-to-z Guarantee.

We want you to buy with confidence anytime you make a purchase using Amazon Pay that's why we guarantee purchases from merchants when you use Amazon Pay for qualified purchases on merchants' websites/apps. Customer Agreement and Policies Amazon Pay A-to-z Guarantee for Buyers

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